ANNIKUNJ Return and Refund Policy

At ANNIKUNJ INDUSTRIES, we are committed to delivering quality atta and grain products in secure packaging.

1. Food Product Return Policy

As our products are food items, opened or used packages are generally not eligible for routine returns due to hygiene and food-safety considerations.

However, if a product is delivered damaged, defective, incorrect, contaminated, infested, or otherwise not as described, please contact us for an assessment and appropriate resolution.

2. Mandatory Unboxing Video for Claims

To help us verify delivery-related complaints and prevent fraudulent claims, customers are required to record a continuous, unedited unboxing video when opening their delivered parcel.

The video should clearly show:

• The unopened outer parcel and its condition.

• The shipping label, where possible.

• The sealed product packaging before opening.

• The process of opening the parcel and the condition of the product inside.

Please retain the original video and packaging until the complaint has been resolved.

An unboxing video is important supporting evidence for claims involving damage, missing items, incorrect products, or suspected contamination at delivery. If a video is unavailable, we may request other evidence, such as photographs, packaging details, and order information, before assessing the complaint. Claims will be reviewed on their individual merits and applicable consumer rights.

3. Reporting Time for Delivery Issues

Please report visible damage, missing items, incorrect products, or suspected contamination as soon as possible, preferably within 48 hours of delivery.

Include your order number, a description of the issue, clear photographs, and the unboxing video if available. Prompt reporting helps us investigate the shipment and determine an appropriate resolution.

4. Product Storage and Rodent or Insect Damage

Customers should store atta and grain products in a clean, dry, cool place, away from moisture, pests, rodents, insects, and direct sunlight. After opening, the package should be properly resealed or the product transferred to a clean, airtight container.

Damage caused after delivery by rodents, insects, moisture, improper storage, or mishandling is generally not eligible for a refund or replacement where the evidence indicates that the issue occurred after delivery and was not caused by a product defect or pre-existing contamination.

If you suspect that a product was contaminated or infested before or at the time of delivery, please stop using it and contact us promptly. We will investigate the complaint and determine the appropriate action.

5. Refunds and Replacements

After reviewing a claim and the available evidence, we may offer a replacement, refund, or another appropriate resolution, depending on the circumstances and applicable law.

Approved refunds will generally be processed to the original payment method. The time taken for the refund to appear may depend on the bank or payment provider.

Nothing in this policy limits any consumer rights available under applicable law.

6. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order. Cancellation may not be possible after an order has been processed or dispatched.

Where a refund is due for a cancelled order, it will generally be processed to the original payment method.

7. Contact Us

ANNIKUNJ INDUSTRIES
Yamunanagar, Haryana – 135003, India
Phone: 9355330565
Email: annikunj.industries@gmail.com
Website: https://annikunj.com